Patient Information
At our clinic, we offer comprehensive services from all fields of dentistry. In addition to high-end dental equipment and high-quality materials, all services are provided in a comfortable, luxury environment.
Responding to Freedom of Information requests
All requests for information will be responded to within 30 working days.
Legal basis
The legal basis for processing your personal data is:
“9(2)(h) – ..medical diagnosis, the provision of health or social care or treatment..”
And Consent.
Policies and procedures
The practice has a number of important policies that detail how we provide care and service to our patients. Please ask the Practice Manager if you would like to see copies of the following policies or procedures:
- Confidentiality policy
- Data protection policy
- Information governance policy
- Health and safety policy
- Complaints policy
- Privacy notice
- Privacy impact assessment
Telephone or visit to ask reception for a paper copy.
Complaints
We welcome comments, suggestions and complaints so that we can continually improve our service to you. Please contact the Practice Manager in person or by phone, letter or email if you have a comment, suggestion or complaint.
We take complaints very seriously and have an effective procedure to resolve any problems in the shortest possible time. You can read more about our procedure in our complaints policy. We always want to have satisfied patients.
Practice name and address
AC Dentartis
8 Tanners Lane , Barkingside, London, IG6 1QJ
Email: practice.manager@dentist.doc.uk
Practice Manager: Dr Caterina Fuiorea
The Information Commissioner
The Information Commissioner is an independent public body and reports directly to Parliament. Further information is available at: www.ico.gov.uk
Dr Caterina Fuiorea
Dr Andreea Irimia
AC DENTARTIS
Your personal information
How we look after and safeguard information about you
Protecting your information
The data controller is Dr Caterina Fuiorea. We aim to provide you with the highest quality of dental care. To do this we need to keep records about you, your health and the care we have provided or plan to provide to you. We know that you value your privacy and the security of personal information held about you.
Information recorded
Information recorded about you may include:
- Basic details, such as address, date of birth, next of kin
- Details and clinical records about your treatment, medical and social health
- Records of medicines you have been prescribed
- Information relevant to your continued care from other people who care for you and know you well, such as other health professionals and relatives
Sharing information
The information held about you will not be shared for any reason, unless:
- You ask us to do so
- We ask and you give us specific permission
- We are required by law, for example prescribers must be notified where a patient presents a repeat prescription and the pharmacist becomes aware of clinically significant issues arising in connection with that prescription
- We are permitted by law, for example where public interest overrides the need to keep the information confidential
Anyone who receives information from us also has a legal duty to keep this information confidential, subject to recognised exceptions of the types
listed above
Your right to view your clinical records
You have the right to view the original of your clinical records free of charge. To request a copy, please write to the Practice Manager and a copy will be provided within 30 working days.
Confidentiality
You have the right to confidentiality.
All of our staff contracts of employment contain a requirement to keep patient information confidential.
Freedom of Information (FOI) Act 2000
The Freedom of Information Act, gives the general right of access to all types of recorded information held by the practice. The intention of the Act is to encourage a spirit of openness and transparency in the NHS and the whole public sector. Our organisation aims to fully support this.
Any individual or organisation can make a request for information. The applicant does not have to explain why this information is requested.
Protecting your information
The data controller is Dr Caterina Fuiorea. We aim to provide you with the highest quality of dental care. To do this we need to keep records about you, your health and the care we have provided or plan to provide to you. We know that you value your privacy and the security of personal information held about you.
Information recorded
Information recorded about you may include:
- Basic details, such as address, date of birth, next of kin
- Details and clinical records about your treatment, medical and social health
- Records of medicines you have been prescribed
- Information relevant to your continued care from other people who care for you and know you well, such as other health professionals and relatives
Sharing information
The information held about you will not be shared for any reason, unless:
- You ask us to do so
- We ask and you give us specific permission
- We are required by law, for example prescribers must be notified where a patient presents a repeat prescription and the pharmacist becomes aware of clinically significant issues arising in connection with that prescription
- We are permitted by law, for example where public interest overrides the need to keep the information confidential
Anyone who receives information from us also has a legal duty to keep this information confidential, subject to recognised exceptions of the types
listed above
Your right to view your clinical records
You have the right to view the original of your clinical records free of charge. To request a copy, please write to the Practice Manager and a copy will be provided within 30 working days.
Confidentiality
You have the right to confidentiality.
All of our staff contracts of employment contain a requirement to keep patient information confidential.
The Information Commissioner
The Information Commissioner is an independent public body and reports directly to Parliament. Further information is available at: www.ico.gov.uk. We are registered with the ICO, our registration number is ZA359475
AC DENTARTIS
Your personal information
How we look after and safeguard information about you
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CCTV POLICY
Created: Jan 2022
Review: Jan 2024
Author: Dr C Fuiorea
This policy describes how we comply with data protection legislation requirements in our use of CCTV.
Ownership and operation of CCTV
Dr Caterina Fuiorea has overall responsibility for CCTV at the practice and the images produced.
Verisure Services (UK) Ltd are responsible for installing and maintaining the CCTV equipment and storing the images produced. It processes information on behalf of AC Dentartis who are ultimately
responsible for the information obtained from CCTV use at the practice.
The CCTV is operational 24 hours per day, 365 days a year
Purpose of CCTV
We use CCTV recording to:
• Protect the practice premises and property
• Increase the safety of practice patients, staff, and visitors
• Deter criminal activity and anti-social behaviour
• Assist in the apprehension, identification and prosecution of offenders
• Provide evidence to a court or tribunal
• Comply with a legal obligation.
Location of CCTV
CCTV cameras at the practice cover the following areas:
1. Behind the reception desk,
2. Waiting Area
3. The rear exit of the building placed in Surgery Room 1
The CCTV has audio recording capability in the waiting area only. Live CCTV and Audio are not fitted in the Surgery 1,. This Camera is triggered only when the Alarm is activated when the practice is unstaffed.
The CCTV monitors (screens) are located in.
1. Practice Mobile Phone
Use of CCTV recordings
CCTV images and recordings of personal information and, when using or processing the information, we will respect the legal rights of the individuals shown in the recordings. We will not share images
or recordings except in the following circumstances:
• If requested by the local authority, police or courts for the investigation, prevention or prosecution
of anti-social behaviour or criminal activity
• For bringing or defending a legal claim
• To comply with a police warrant or an order given by a court or tribunal.
Access to the CCTV monitors and or recorded images, for the purposes listed above, is restricted to Dr Caterina Fuiorea. The CCTV equipment will be checked regularly to ensure that it is in good
working order and images recorded are of a sufficient quality to be used for the purposes listed. CCTV images and recordings will be kept for 5 days, unless they are being used in the investigation of
an incident (for example theft, damage, or violence). After this time or following the conclusion of an investigation, the recordings will be destroyed and/or irretrievably deleted.
Requests for CCTV recordings
Requests by individuals for recordings of themselves will be processed in line with the practice policy
on access to information.
Requests by third parties (such as law enforcement agencies or lawyers) for practice CCTV recordings should be submitted in writing to Dr Caterina Fuiorea, subsequently AC Dentartis will then:
1. Verify the identity of the person / organisation and takes a copy of any identification documents, if required.
2. Decides whether providing the CCTV recording would satisfy one or more of the purposes listed in this policy.
3. Considers the rights of the individuals shown in the CCTV and balances the protection of these rights against the reasons for the request. Some images may require editing to protect the privacy of individuals.
4. If appropriate, transfers the requested CCTV recordings / images securely to the third party.
5. Keeps a record of the disclosures of CCTV to the third party.
If unsure about providing the requested information to a third party, AC Dentartis should seek advice from Dr Caterina Fuiorea (DPO) or the Information Commissioner’s Office (ICO).
Complaints
Any concerns or complaints about this policy should be raised with Dr C Fuiorea Complaints
Manager. If the concerns cannot be resolved, the practice may seek advice from the ICO.
